Support
Tell us what you need
Contact us
Email us your question or problem. We will reply as soon as we can.
These details help us answer faster:
- Your device and system (e.g. iPhone 15, iOS 18)
- Your Mori’s name and what happened
- A screenshot, if you can
Discord community
Hear about updates first and talk about your Mori with others.
For account or payment problems, email us: they involve personal details.
Common questions
- My Mori is gone
- An account without a linked email is hard to recover after deleting the app or changing phones. Link an email on the Account tab of the Status screen.
- No notifications
- Check that notifications for Moriz are allowed in your device settings.
- I saw a Mori with an unpleasant name
- Tap that Mori on the Plaza to report or block it. For a friend, block it from Manage (관리) in your friend list.
- I want a refund
- Refunds for in-app purchases are handled by the App Store or Google Play. See Purchases and refunds below.
Purchases and refunds
Paid items are handled by the App Store and Google Play. They hold decorations and badges only and never change how your Mori grows or is cared for.
Items are digital content delivered the moment you pay, so the purchase cannot be withdrawn under consumer law. For a refund, ask the store below. A refund removes that purchase’s items and badges.
A minor’s purchase made without a parent or guardian’s consent can be cancelled through the store or by email.
Nothing arrived? Tap Restore purchases in the Shop. If that does not help, email us with the order number.
- App Store
- request a refund at reportaproblem.apple.com
- Google Play
- Google Play app → Payments & subscriptions → Budget & history (within 48 hours of purchase); after that, email us